Security
Conversations you can trust us with
Your customers share orders, addresses and questions in chat. Chatnexa is built so that only your team ever sees them.
Your data stays yours
Every row in the database belongs to one organization, and access rules inside the database itself stop anyone from reading another organization's conversations.
Secure widget embedding
The chat runs in its own isolated window and only on the addresses you allow. Every other site is refused by the browser.
Roles and permissions
Owners, admins and agents each see and change only what their role allows, checked again on the server for every action.
Private by default
Internal notes are never shown to visitors, files are stored privately, and visitors only ever see their own conversation.
Abuse protection
Message and conversation limits per visitor and per website, visitor blocking, and optional CAPTCHA protection.
Encrypted connections
Everything travels over HTTPS with strict security headers, including a content security policy and clickjacking protection.
Strong sign-in
Verified email sign-up, strong password rules and invitation-only access to your team.
Audit log
On Enterprise, every administrative change is recorded with who made it and when.
Questions about security?
Start a free trial to see it for yourself, or talk to us about your requirements.