Features
Everything you need to delight customers in real time
From the first hello on your website to the report on Monday morning.
Sofia from Support
Typically replies in under a minute
A chat widget your visitors love
Fast, mobile-friendly and branded per website.
Branded per website
Colours, chat title, subtitle, welcome message and button position, set separately for every site.
One-line install
Paste a single script tag. The chat runs in its own secure window, so it never slows down or breaks your page.
Offline form
When nobody is available, visitors leave their email and message, and it arrives in the inbox as a conversation.
File sharing
Images, PDFs and documents up to 10 MB, both ways, stored privately.
Transcripts
Visitors save a copy of their chat; agents download any conversation as text.
Chat ratings
Customers rate the chat good or bad with an optional comment, and satisfaction shows up in reports.
An inbox built for teamwork
Every website's chats in one place, with the context your agents need.
Shared inbox
Open, pending and resolved chats from every website, with unread counts per agent.
Smart assignment
New chats go to the available agent with the fewest open chats, with a per-agent cap you choose.
Search and filters
Find any conversation by visitor, email, message or note; filter by status, agent, website and tag.
Internal notes
Leave context for teammates inside the conversation, never visible to the customer.
Saved replies
Answer common questions in one click, with private replies for every agent and shared ones for the team.
Notifications and presence
Desktop notifications, typing indicators and live online/away status for the whole team.
Tools for managers
Organise the team, keep standards high and see what's working.
Teams
Group agents into departments such as Sales, Support or Billing.
Routing rules
Send each website's chats to the team that should answer them.
Supervision and takeover
See every agent's open chats and take over a conversation when it needs a senior touch.
Working hours
A weekly schedule per website, in its own time zone. Outside hours the widget shows the team as away.
Waiting message and inactivity timeout
Reassure visitors who are waiting, and close chats that have gone quiet automatically.
Chat tags
Label conversations by topic, then filter the inbox and reports by tag.
Reports
Conversations, first-response and resolution times, satisfaction and per-agent performance, with CSV export.
Roles and audit log
Owner, admin and agent roles; Enterprise adds a full audit log of administrative changes.
Many websites
Up to 50 websites per account, each with its own widget ID and allowed addresses.
Meet the Chatnexa AI Agent
We're building an AI teammate that answers routine questions from your own help content, day and night, and passes the conversation to a person whenever the customer needs one.
- Learns from your pages, files and Q&A
- Hands over to a human agent with the full history
- Reply suggestions, text polishing and chat summaries for agents
Start chatting with your customers today
Try every Essential feature free for 7 days. No credit card, set up in minutes, cancel any time.